Customer Care & Policies

Because every single item at Pink Loop is meticulously handcrafted, please allow 3 to 5 business days for us to create and package your order before it ships.
Once your order is on its way, you will receive a tracking number via email. We currently offer international shipping to most destinations worldwide, subject to regional courier availability. Delivery times vary based on your location, and any customs duties or import taxes are the responsibility of the customer.

Due to the delicate, handmade nature of our bags, bouquets, and accessories, all sales are final. We do not accept returns or exchanges for change of mind.
However, your happiness is our top priority! If your item arrives damaged or there is an error with your order, please contact us at hello@pinkloop.in within 48 hours of delivery with a photo of the issue, ( package opening video is a must) and we will gladly work with you to make it right.

If you need to cancel your order, please request a cancellation within 12 hours of purchase. Once we begin handcrafting your custom items, we are unable to accept cancellations or issue refunds.

Each Pink Loop piece is lovingly made by hand, meaning no two items are exactly alike. Small, unique variations are a beautiful part of the handmade process!
To keep your bags, pouches, keychains, and everlasting flower bouquets looking beautiful, we recommend gentle spot cleaning only.
Do not machine wash, iron, tumble dry, or pull on any loose threads.
Cold hand wash only.
Be gentle when handling items around jewellery or anything that could potentially catch onto the delicate fibres.

ABOUT US